RETURNS POLICY

• Full Price Items: You may return any full price item/s within 60 days of purchase for a full refund or store credit. 
• Sale Items: You may return any Sale item/s within 15 days of purchase for a full refund or a store credit.
• All returns will be assessed and if they meet Korango’s conditions of return you will be issued a refund or a store credit that will allow you to purchase a different item or the same item in a different size.
• Customers who receive a product/s with manufacturing faults are entitled to a full refund
• Customers who received the wrong product are entitled to a full refund.
• Customers who ordered a product that is sold out are entitled to a full refund
• A return slip will be included in your parcel so if you are unsatisfied with your purchase you can return the item within Korango’s terms.

CONDITION OF RETURN

• All product(s) must be returned:
• unworn, unwashed and free of marks
• with all original tags still attached and in original packaging
• not smell of perfume, deodorant or washing powder

RECEIVING YOUR STORE CREDIT OR REFUND

We endeavour to have all store refunds and credits issued within 48 hours of the items being received by our warehouse. 

 ASSESSING THE RETURN

Return product/s will be assessed and we will notify you if your return has been accepted. Item/s which do not satisfy the above Conditions of Return will not be accepted and will be returned to the customer at their expense.

FAULTY GOODS

• If your item has developed faults within 6 months of purchase that are due to manufacturing and not general wear and tear please contact us at info@korango.com.

  Where possible item/s will be replaced for the same product, in the same size and colour, subject to availability. 

CANCELLING OR AMENDING YOUR ORDER

If notified by telephone before goods have been dispatched, Korango can accommodate order cancellations. If items have been shipped, Korango is unable to accommodate the order cancellation request.

Korango is unable to accept any changes to a confirmed order except by telephone. All requests to amend an order must be via telephone to our warehouse on +1 512 998 3320. During busy periods, including Christmas and sale times, it may not be possible to accept change requests. If your order has already been shipped, Korango is unable to accept any change requests.

The above policies relate only to purchases made from the www.korango.com website. All items purchased elsewhere must be returned to the original place of purchase, including faulty items. In this instance, the policies of that retail store will apply in terms of exchange or refund for change of mind. Your rights under law for faulty items still apply.